FREQUENTLY ASKED QUESTIONS

How do I care and clean my awning?
Sunbrella recommends the fabric should be cleaned regularly before substances such as dirt, roof particles, etc., are allowed to accumulate on and become embedded in the fabric. The fabric can be cleaned without being removed from the frame. Simply brush off any loose dirt, roof particles, etc. Hose down and clean with a mild natural soap in lukewarm water (no more than 100 degrees fahrenheit). Rinse thoroughly to remove soap. DO NOT USE DETERGENTS!

Do I need to do anything special with my retractable awning for winter?
Yes - just retract the awning for the winter!
For extra protection, boots may be made to cover the closed unit (but these are not required). Bill's Canvas Shop provides both removal and reinstallation of skirt. In addition, we manufacture and install boots at additional cost. For added protection, we highly recommend the removal of your valance. Depending on the type of unit, simply remove screws from one of front bar end caps, loosen the fabric locks from the valance (if so equipped) located on both ends of the valance. Next, slide the valance out of the front bar track, removing both the fabric and black PVC. Roll the valance and store in a dry place. To install in the spring, reverse the steps. Removing the valance for winter reduces the amount of wear and tear the valance receives from winter winds and other environmental conditions.

Can I order matching window awnings for my retractable awning?
Yes, but please contact us to arrange manufacture and installation and ensure fabric is not discontinued.